Frequently Asked Questions
Last updated: 2026-03-26
Quick answers to common questions about Moonskai Labs, purchases, downloads, and account access. If you don’t see what you need, contact us and we’ll help.
1) Getting started — What is Moonskai Labs?
Moonskai Labs builds specialized software for real work, including productivity tools, audio tools, calculators, editor platforms, and other focused applications for creators, professionals, and businesses.
2) Getting started — Do I need an account?
You can browse the site without an account. An account may be required for downloads, managing purchases, accessing paid products, or using certain site features.
3) Getting started — Where do I find my downloads?
After logging in, you can access eligible downloads from your account dashboard. Purchased products and available downloads will appear there when access has been granted successfully.
4) Purchases & payments — What payment methods do you accept?
Payments are processed through Paddle. Available payment methods can vary depending on your country, region, and device. The checkout page will show the payment options available to you at the time of purchase.
5) Purchases & payments — Will I be charged immediately?
Yes. Once checkout is completed successfully, payment is processed and access is granted according to the product you purchased.
6) Purchases & payments — Can I get a refund?
Refunds are reviewed case by case. Because many products are digital and may be delivered immediately, refund eligibility can be limited. If you believe something went wrong, contact support with your order details and we will review the request fairly.
For more details, see our Refund Policy.
7) Downloads & access — My download isn’t working. What should I do?
- Refresh the page and try the download again.
- Make sure you are logged into the correct account.
- Try another browser.
- Disable extensions that might block downloads.
- If it still fails, contact support with a screenshot of the error.
8) Downloads & access — I purchased something but it’s not showing up.
First, confirm you are logged into the correct account. Then refresh your dashboard and try again. If the purchase still does not appear, contact support and include the email used at checkout and the approximate purchase time.
9) Downloads & access — Can I use the product on multiple devices?
In general, products are licensed for your own personal use or internal business use, depending on the product and license terms. Exact usage rights can vary by product.
See our EULA for more details.
10) Troubleshooting — I can’t log in. What now?
- Double-check your email and password.
- Try the password reset option if available.
- Check spam or junk folders for account-related email.
- If you still can’t access your account, contact support.
11) Troubleshooting — Something looks broken or unstyled.
Try a hard refresh first. On Windows, that is usually Ctrl + F5. If the issue continues, send support your device type, browser, and a screenshot of the problem.
12) Contact
If you still need help, please contact us here.