Refund eligibility is determined in accordance with Dodo Payments' applicable buyer terms and consumer protection laws. Refund requests may be approved or declined on a case-by-case basis.

View Dodo Payments Buyer Terms (including refunds)

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Digital products may become non-refundable once they have been delivered, downloaded, streamed, accessed, or otherwise used, except where applicable law or Dodo Payments' applicable buyer terms provide otherwise.

If a product is materially faulty, not as described, or cannot be accessed as promised, please contact us so we can try to resolve the issue. Your applicable legal rights are not affected.

To request a refund, please contact Moonskai Labs L.L.C. and provide your order reference, purchase email address, and a brief description of the issue.

Refund requests may also be handled through Dodo Payments, our Merchant of Record. Approved refunds are generally returned to the original payment method where possible, subject to applicable processing procedures.

Contact Moonskai Labs Support

Refund requests may be refused where there is evidence of fraud, refund abuse, or other manipulative behavior, consistent with applicable consumer protection laws and Dodo Payments' buyer terms.

When a purchase is fully refunded, access to the associated digital product may be revoked.

If you have questions about a purchase or refund, please contact us.