Digital products are typically delivered immediately after purchase. Because of the nature of digital delivery, refunds may be limited. We will review refund requests fairly and in good faith.

Nothing in this policy limits any consumer rights you may have under applicable law.

Payments are processed by Paddle. Paddle may act as Merchant of Record for transactions, and their checkout, tax handling, and dispute processes may apply. In some cases, refunds are issued through Paddle’s systems.

Paddle privacy policy: https://www.paddle.com/legal/privacy

If Paddle requires additional information to verify a purchase or process a refund, we may ask you for the information needed to complete your request.

We will consider refund requests for situations such as:

• Duplicate purchase: you accidentally purchased the same product more than once.
• Accidental purchase: you report it promptly and the product has not been substantially downloaded/used.
• Product not functioning as described: the product materially fails to work as described and we cannot resolve the issue within a reasonable time.
• Access/entitlement issues: you paid but did not receive access and we cannot correct it within a reasonable time.

“Reasonable time” depends on the issue and may include basic troubleshooting steps. We’ll be direct and move fast.

Because these are digital products, refunds are generally not provided for:

• Change of mind after download/use, except where required by law.
• Compatibility issues caused by unsupported devices, browsers, operating systems, or unusual configurations, unless the product was marketed as compatible.
• Issues caused by third-party software/hardware outside our control.
• Failure to read product descriptions (features, requirements, limitations).
• Suspected abuse (attempts to get a refund while retaining access, repeated refund patterns, or fraud indicators).

We’ll still review requests case-by-case and comply with applicable law.

Please submit refund requests within 14 days of purchase. If local law requires a different period or provides additional rights, those rules will apply.

To request a refund, please contact us and include:

• the email used at checkout (or the email tied to your account)
• order details/receipt information (if available)
• the product name
• a clear reason for the request
• screenshots or error messages if the request is related to a technical problem

If your issue is technical, we may ask you to try a small number of troubleshooting steps so we can fix it quickly.

• We review your request and may ask for clarification to verify the purchase and issue.
• If approved, the refund is issued through Paddle (or the applicable payment method).
• Once a refund is issued, your entitlement/access to the refunded product may be revoked.

Banks and payment providers may take additional time to post the refund to your account.

If you initiate a chargeback without contacting us first, we may suspend access to the disputed product while the dispute is investigated. Chargebacks increase costs and can slow resolution. If something is wrong, contact us first and we’ll fix it or review a refund.

We may update this Refund Policy from time to time. The “Last updated” date reflects the most recent revision.

If you have questions or want to request a refund, please contact us.