Moonskai Labs is operated from Michigan, United States.

Questions? Please contact us.

• Account / contact information: such as name and email if you create an account, contact us, or request support.
• Purchase information: we sell through Paddle. We receive purchase confirmations and license/order details needed to deliver products and support customers.
• Support messages: information you send us when you contact support (including attachments, if any).
• Usage / technical data: basic log data (e.g., IP address, browser type, timestamps) may be processed for security, abuse prevention, and reliability.

We do not intentionally collect personal information for advertising profile building, and we do not sell personal information.

We collect personal data from the following sources:

• You: when you create an account, purchase products, fill out forms, or contact us.
• Automated technical collection: when you browse or use the site (basic logs for security and reliability).
• Paddle (payments): purchase confirmations and related details needed to deliver products and support you.
• Legal/security sources: information provided to us when required to investigate abuse/fraud or comply with lawful requests.

Payments are processed by Paddle. Paddle may collect and process payment information, billing details, tax-related information, and fraud-prevention data to complete your purchase. Their handling of that information is governed by Paddle’s own privacy policy:

https://www.paddle.com/legal/privacy

Moonskai Labs does not store your full payment card details. We receive purchase confirmations and entitlement/order details needed to deliver downloads, licensing, and support.

• Deliver products: downloads, licensing/entitlements, updates, and access control.
• Support: respond to requests and troubleshoot issues.
• Security: prevent fraud/abuse, protect accounts, and debug operational issues.
• Operations & compliance: recordkeeping, tax/accounting, and legal compliance.

We do not intend to use cookies to track you across the internet or sell behavioral profiles. We may use essential cookies and similar technologies to keep the site working (for example: sessions, security, basic preferences). See our Cookie Policy for details.

Essential cookies (examples)

• Session cookies: keep you signed in and maintain your session.
• Security cookies: help prevent abuse and protect accounts.

If we introduce non-essential analytics or marketing cookies in the future, we will update this policy and provide appropriate controls where required.

We may share information in limited circumstances:

• Service providers: vendors needed to operate the site (for example: hosting, payments, email delivery, security tools).
• Legal requirements: if required to comply with law, legal process, or enforce our rights.
• Security: to protect users, prevent fraud, and reduce abuse.

We do not share your information for third-party advertising profile building.

No. We do not sell your personal information.

If you access our site from outside the United States, your information may be processed in the United States and other countries where our service providers operate. Privacy laws may differ from your location.

Where required by law, we use appropriate safeguards for cross-border transfers (for example, contractual protections with service providers).

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or alteration. No method of transmission or storage is 100% secure, but we take security seriously.

• Access controls and least-privilege where applicable
• Monitoring for abuse/fraud patterns where applicable
• Operational safeguards and backups

If you believe your account has been compromised, please contact us promptly.

We keep personal information only as long as needed for the purposes described above, including legal, accounting, security, and support requirements.

If you are located in the EEA/UK (or another region that requires a legal basis), we process personal data under the following bases as applicable:

• Contract: to provide your account, deliver downloads/entitlements, and provide support for products you request.
• Legitimate interests: to secure the site, prevent fraud/abuse, and improve reliability (balanced against your rights).
• Legal obligation: recordkeeping, tax/accounting, and compliance with applicable laws.
• Consent (when required): for non-essential cookies or optional features where applicable.

Paddle’s payment processing and tax compliance is governed by Paddle’s own privacy policy: https://www.paddle.com/legal/privacy

Some US states (including California) provide residents with additional privacy rights. Depending on your state and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request deletion of personal information (with legal/operational exceptions)
• Request correction of inaccurate personal information
• Opt out of certain uses/sharing (note: we do not sell personal information)
• Be free from discrimination for exercising privacy rights

Moonskai Labs does not sell your personal information. To make a privacy request, please contact us.

For payment-related personal information processed by Paddle, see: https://www.paddle.com/legal/privacy

Our products and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

• You can request access, correction, or deletion of your account information, subject to legal and operational limits.
• You can manage cookies through your browser settings and any site controls we provide.

If you have questions or requests related to privacy, please contact us.